Customer Service Representative (Outbound Calls)

Join WeSupport as a Customer Service Representative (Outbound Calls) and become a key player in delivering exceptional customer experiences. In this dynamic role, you will engage with customers proactively, gather valuable insights, and contribute to enhancing our customer satisfaction. WeSupport, a leading company in the customer service industry, is committed to providing top-notch support solutions. Located in the vibrant city of Denpasar, we are at the heart of Bali's bustling business scene.

As a Customer Service Representative, you will be responsible for initiating outbound calls to our valued customers. Your primary goal will be to understand their needs, address their concerns, and provide solutions that meet their expectations. You will use our advanced CRM system, Zoho, to manage customer interactions and ensure a seamless experience for all our clients.

📋 Tanggung Jawab Pekerjaan

• Initiate and manage outbound calls to engage with customers and address their inquiries and concerns.
• Use Zoho CRM to log and track customer interactions, ensuring comprehensive records are maintained.
• Gather and analyze customer feedback to identify trends and areas for improvement.
• Provide timely and accurate responses to customer inquiries, resolving issues promptly.
• Collaborate with the sales and support teams to ensure a cohesive customer experience.
• Adhere to company policies and procedures, maintaining high standards of professionalism and integrity.
• Participate in team meetings and training sessions to continuously improve your skills and knowledge.
• Contribute to the development of best practices and procedures for customer service.

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in customer service or a related field.
• Proven ability to handle outbound calls and engage with customers effectively.
• Strong communication skills, both verbal and written.
• Familiarity with CRM systems, particularly Zoho, is a plus.
• Excellent problem-solving skills and a customer-centric approach.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Proficiency in English and Bahasa Indonesia.
• Willingness to travel to different locations within Bali as required.

🛠️ Keahlian

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